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Na stanowisku:

Help Desk Manager

Miejsce pracy: HO in Poznąń

Ogłoszenie ważne do 19.05.2018

Your are bound to like your job at PEPCO because we guarantee:

  • Stable employment, and an attractive remuneration,
  • A dynamic growth, an impressive training system and opportunities for inside promotions,
  • A friendly organizational culture and an inspiring work ambience.

 

Your responsibilities will include:

  • Coordinating the processes of Incident, Problem and Service Requests management to ensure their fulfilment delivery in accordance to the expectations.
  • Initiating improvements of the processes
  • Managing the team to ensure the proper functioning of the IT Support Section through appropriate selection, development and work organization.
  • Preparing analyses and reports regarding the Section’s work in order to evaluate the extent of goal performance, KPIs.
  • Introducing best practices for Knowledge management and managing the knowledge base
  • Managing the Help Portal application to ensure that customers/users can easily submit support issues and query the knowledge base.
  • Monitoring vendors involved in the support processes to control timeliness and quality of contracted jobs
  • Managing relationship with outsourced services providers
  • Supervising the functioning of the IT infrastructure to ensure HO employees work continuity

 

If you have at least:

  • University degree
  • More than 3 years of experience on similar position
  • Advanced English language knowledge
  • Good ITIL knowledge
  • Very good managerial skills
  • Knowledge about Information Technologies
  • Very good client orienation and problem solving skills
  • You are goal-oriented and at the same time very good team player

Nie zapomnij dodać klauzuli zezwalającej nam na przetwarzanie Twoich danych osobowych w celach rekrutacji.